Frequently Asked Questions
What is your niche market?
Our clients run the gamut from start-ups to Fortune 500. The one thing they all have in common is that they are technical in nature.
We have a very technical product. How will you learn the details?
Tech is our specialty! All of us have technical backgrounds and we love to talk tech. We learn the intricacies of your product through our knowledge transfer process and thoroughly train our staff. When we do our call walk-through with you, you will know we get it.
Will I have designated people working on my account?
Always! Initially, we train two people on your project to test messaging styles and set benchmarks. Based on those results, we put as many people on your project as needed, and that team stays the same. We find that this generates a sense of ownership for our team with your project.
Do you offer a pay-per-lead program?
Nope. We find that unqualified leads create unwarranted work for salespeople. We specialize in qualified leads, quality over quantity.
What if I have received a lower cost quote from another vendor?
You get what you pay for. With another firm, you may save you money up-front, but Connects will net you the greatest return. With Connects, your dedicated team will consist of US-based, experienced sales and marketing professionals who have in-depth conversations with VPs, Directors, C-levels, and other executive leads. Again, we provide quality over quantity.
How do you differ from other telemarketing agencies?
We are great conversationalists who are US-based, top performers, and love to talk tech. We know how to engage with prospects and uncover key information to help you close deals.
How will I be kept up to date on the results?
In the beginning, we will provide you with daily reports on the program including results and metrics of the project. We move to weekly reports once the strategy is finalized.
Do you represent yourself as from my company or yours?
Yours. We are an extension of your sales team.
Do you send emails in conjunction with your calling?
Yes. We prefer to have our callers have an email address from your company. We are an extension of your sales team and want to present ourselves as such.
Can we ramp our project up or down?
Absolutely! Our programs are flexible.
Are you a list broker?
No. But we do have relationships with several brokers and will work with you on procuring a list, if needed.
Can you compile a custom list for me?
Yes. We can put together a custom list for you in a particular vertical and segment. We will use all of the latest information available to build you a list that will meet your program needs.